Last Updated: January 2025
At Aster Flowers Shop, we are committed to providing you with the highest quality fresh flowers and exceptional service. We stand behind our products and want you to be completely satisfied with your purchase. This Refund Policy explains the circumstances under which refunds or replacements may be issued.
We guarantee that all flowers delivered by Aster Flowers Shop will be fresh and of the highest quality at the time of delivery. Our 100% freshness guarantee ensures that your flowers will meet our stringent quality standards.
Refunds or replacements may be issued in the following circumstances:
Refunds will NOT be issued in the following situations:
To be eligible for a refund or replacement, you must report any issues within 24 hours of delivery by contacting us:
When reporting an issue, please provide:
Before Processing: Orders can be cancelled for a full refund if cancelled at least 4 hours before the scheduled delivery time.
After Processing: Once an order has been processed and prepared (typically within 4 hours of scheduled delivery), cancellations are not eligible for refunds as the flowers have been specially prepared.
Same-Day Orders: Same-day delivery orders may have limited cancellation windows. Please contact us immediately if you need to cancel.
If your refund request is approved, you may be offered:
The refund option will be determined based on the specific circumstances of your case and availability.
In some cases, a partial refund may be offered if:
If we are unable to complete delivery due to circumstances within our control, you will be offered:
If delivery failure is due to incorrect address information provided by the customer or recipient unavailability after proper notification attempts, refunds will not be issued, but redelivery may be arranged for an additional fee.
If a recipient refuses to accept delivery, no refund will be provided. The customer remains responsible for the full payment as the product was prepared and delivered as ordered.
Once a refund is approved:
Please note that your bank or credit card company may require additional time to process and post the refund to your account.
We understand the importance of timely delivery for special occasions such as birthdays, anniversaries, and holidays. If we fail to deliver on time for reasons within our control, we will work with you to find a satisfactory solution, which may include a full refund or significant discount on a replacement order.
All refund requests are reviewed by our quality assurance team. We may request additional information or photographs to properly assess the situation and provide the best resolution.
Aster Flowers Shop reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified policy.
If you have any questions about our Refund Policy or need to request a refund or replacement, please contact us:
Aster Flowers Shop
Registration No: 62997955
Address: 5 Selina Access Rennerstad, SA 8255, Latvia
Email: [email protected]
Phone: +93298468157
Business Hours: Monday-Friday 9:00 AM - 7:00 PM, Saturday 9:00 AM - 5:00 PM, Sunday 10:00 AM - 4:00 PM
Your satisfaction is our priority. While this policy outlines our standard procedures, we evaluate each situation individually and strive to find fair solutions that leave our customers happy. We appreciate your business and the trust you place in Aster Flowers Shop.